Refund policy

RETURN & REFUND POLICY

Last updated: July 24, 2026

At NatureMora, we want you to feel confident when shopping for artificial plants and decorative greenery. If you are not completely satisfied with an eligible purchase, you may request a free return and refund within 30 days of receiving your order.

This Return and Refund Policy applies to purchases made directly through naturemora.shop.

1. Return Eligibility

To qualify for a return, your request must be submitted within 30 days from the date your order was delivered.

Returned products should:

  • Be unused, uninstalled, and in substantially the same condition in which they were received
  • Include the original packaging, accessories, inserts, labels, and components
  • Be packaged securely to prevent damage during return transportation
  • Be accompanied by valid proof of purchase or an order number

You may carefully open and inspect a product. However, products that have been significantly used, altered, modified, intentionally damaged, or returned with missing parts may not qualify for a full refund.

2. Free Returns

Eligible returns requested within the 30-day return period are free of charge.

Please contact support@naturemora.shop before returning an item. Our support team will review your request and provide return instructions. Where available, we may provide a prepaid return shipping label.

Products returned without authorization or sent to an address not provided by our support team may experience delays or may not be accepted.

3. How to Request a Return

To request a return, email support@naturemora.shop and include:

  • Your full name
  • Your order number
  • The email address used to place the order
  • The product you wish to return
  • A brief explanation of the reason for the return
  • Photographs or videos if the product is damaged, defective, or incorrect

Our team will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as possible.

Include clear photographs of:

  • The affected product
  • The shipping package
  • The shipping label
  • Any visible damage or incorrect details

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution at no additional cost.

Please do not discard a damaged product or its packaging until our support team has completed its review.

5. Order Cancellations

If you need to cancel or modify an order, contact us immediately at support@naturemora.shop.

We will make a reasonable effort to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible.

If the order has already shipped, you may request a return after receiving it.

6. Refund Processing

Once an approved return is delivered and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout. Depending on your bank, card issuer, or payment provider, it may take approximately 5–10 business days for the refund to appear in your account after it has been processed.

Original expedited shipping charges, if any, are not refundable unless the item was damaged, defective, incorrect, or the refund is otherwise required by law. Standard worldwide shipping provided by NatureMora is free.

7. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or payment account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.
  4. Email support@naturemora.shop if the refund is still missing.

8. Exchanges

Depending on product availability, we may offer an exchange for an eligible product.

The fastest way to obtain a different item may be to return the original product for a refund and place a new order. Contact our support team before returning the product so we can recommend the most appropriate solution.

9. Return Shipping Responsibility

NatureMora covers authorized return shipping for eligible returns submitted within the 30-day return period.

Customers may be responsible for additional costs caused by:

  • Providing an incorrect or incomplete delivery address
  • Refusing delivery without contacting us
  • Returning an item without authorization
  • Using an unapproved return method
  • Failing to follow the return instructions provided

10. Abuse of the Return Policy

NatureMora reserves the right to refuse returns or refunds involving suspected fraud, repeated policy abuse, altered products, intentionally damaged products, false claims, or activity that violates our Terms of Service.

This provision does not limit any rights provided by applicable consumer protection law.

11. Contact Us

For return or refund assistance, contact:

NatureMora
29331 N 122nd Glen
Peoria, AZ 85383
United States

Email: support@naturemora.shop
Phone: +1 (480) 650-2711