Shipping policy
SHIPPING POLICY
Last updated: July 24, 2026
NatureMora is pleased to provide free standard shipping to customers worldwide. This Shipping Policy explains how orders are processed, transported, delivered, and supported.
1. Free Worldwide Shipping
Standard shipping is free for all eligible orders placed through naturemora.shop.
No minimum purchase amount is required unless a specific promotion states otherwise.
Free shipping applies to the standard delivery method selected by NatureMora. Optional expedited or premium shipping methods, when available, may involve additional charges displayed during checkout.
2. Estimated Delivery Time
The estimated delivery period is 7–10 days.
Delivery estimates begin after an order has been processed and dispatched. These estimates are provided for general guidance and are not guaranteed delivery dates.
Some orders may arrive earlier or later depending on the destination, carrier network, customs procedures, seasonal demand, weather conditions, and local delivery services.
3. Order Processing
Orders are reviewed before shipment to confirm payment authorization, product availability, and shipping information.
Orders placed during weekends, public holidays, promotional events, or periods of high demand may require additional processing time.
Once an order has entered fulfillment, it may no longer be possible to cancel it or change the products, delivery address, or shipping method.
4. Order Confirmation
After placing an order, customers should receive an order confirmation at the email address provided during checkout.
Please review the confirmation carefully. Contact support@naturemora.shop immediately if you notice an error in your name, shipping address, product selection, or order details.
Customers are responsible for ensuring that all information submitted during checkout is accurate and complete.
5. Shipping Confirmation and Tracking
When tracking information is available, it will be sent by email after the order has been shipped.
Tracking updates may take several business days to appear after a shipping label has been created. Limited tracking may be available in certain regions or during the final stage of local delivery.
An order may be transported by multiple carriers. As a result, tracking may pause temporarily while the package is transferred between delivery networks.
6. International Shipping
NatureMora ships to many destinations worldwide.
International delivery may be subject to customs review, import restrictions, taxes, duties, or brokerage charges. These requirements are determined by the destination country and are outside NatureMora’s direct control.
Unless otherwise stated during checkout, customers are responsible for government-imposed customs duties, import taxes, or related fees.
Customs processing may extend the estimated delivery time.
7. Shipping Address Accuracy
Customers must provide a complete and accurate delivery address, including:
- Recipient name
- Street number and street name
- Apartment, suite, or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Valid telephone number when required
NatureMora is not responsible for delivery delays, unsuccessful delivery, or lost packages caused by an incorrect, incomplete, outdated, or inaccessible address provided by the customer.
Contact us immediately if an address correction is required. We cannot guarantee that changes can be made after fulfillment has begun.
8. Multiple Packages
Orders containing multiple products may be shipped separately due to product availability, packaging requirements, or fulfillment location.
Customers will not be charged additional standard shipping fees when an order is divided into multiple packages.
Separate packages may arrive on different dates.
9. Delayed Orders
A package may be delayed due to circumstances including:
- Customs inspections
- Severe weather
- Carrier congestion
- Public holidays
- Transportation disruptions
- Regional emergencies
- Incorrect shipping information
- High seasonal order volume
- Local delivery restrictions
If tracking has not updated for an extended period or the estimated delivery period has passed, contact support@naturemora.shop with your order number.
We will review the available shipping information and assist with an appropriate resolution.
10. Lost Packages
If tracking indicates that a package has not been delivered and appears to be lost, please contact us.
We may ask you to confirm your address, check with household members, contact the local carrier, or allow a reasonable investigation period.
If the carrier confirms that the package was lost in transit, NatureMora may provide a replacement or refund, depending on the circumstances and product availability.
11. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Check around your property, entrance, mailbox, reception area, or safe delivery locations.
- Ask household members, neighbors, building staff, or reception personnel.
- Allow a short period, as some carriers mark packages as delivered before final placement.
- Contact the local carrier for delivery details.
- Contact NatureMora if the package remains missing.
We will review the situation and assist where reasonably possible. NatureMora is not responsible for theft or loss that occurs after a package has been correctly delivered to the address provided.
12. Damaged Packages
If a package arrives visibly damaged, photograph the outer packaging, shipping label, internal packaging, and affected products.
Contact support@naturemora.shop as soon as possible. Keep the packaging and product until our team has reviewed your claim.
13. Refused or Undeliverable Packages
A package may be returned to the sender if:
- The address is incorrect or incomplete
- Delivery attempts are unsuccessful
- The recipient refuses the package
- The package is not collected
- Local customs requirements are not completed
If a package is returned for one of these reasons, contact us to discuss reshipment or refund options. Additional shipping costs caused by customer-provided address errors, refusal, or failure to collect a package may be deducted where permitted by law.
14. Contact Us
For shipping assistance, contact:
NatureMora
29331 N 122nd Glen
Peoria, AZ 85383
United States
Email: support@naturemora.shop
Phone: +1 (480) 650-2711